By the 28th February, the My Monmouthshire customer portal will be upgraded with a new design and improved login security. Click here to see what is changing
My Monmouthshire gives you 24/7 access to a range of council services making it easier to report, request, apply and book council services online.
What can you do on My Monmouthshire?
- Easy way to find out information (e.g. bus timetables.)
- Report issues to us 24/7, such as damaged street furniture (e.g. benches, bins, fences, crash barriers etc.)
- Request or apply for services (e.g. a Blue Badge)
- Quick way to get to other online services (e.g. Parent Pay, pay your Council Tax, pay for your Garden Waste.)
- Book and view your Household Recycling Centre Bookings (Tips).
- Provides a two-way communication channel with Monmouthshire keeping up to date and in touch.
- View your account and what interactions you have had with the Council.
What’s changing? (28/02/2026)
Modern New Look
The portal is being refreshed to follow GOV.UK style and accessibility standards, making it clearer and easier for residents to use.
Multi-Factor Authentication (MFA)
Residents who log in will now receive a 4-digit code by email each time they sign in.
MFA is only required when a resident chooses to log in
Residents who submit a form as a guest do NOT require MFA
Reporting Issues
If you notice any problems with the new portal, please let us know using the feedback form: