In order to comply with payment security standards, as from 15/02/2018 some browsers, if not fully up to date, will be prevented from accessing Monmouthshire’s online payments page. If your browser is affected you will be presented with a screen which contains information and guidance on how to update your internet browser. If you are still unable to make a payment an alternative option is to call our Automated Telephone payment line – 0800 023 7406.
We offer a number of payment methods, depending on what you wish to pay.
Direct Debit
Direct Debit is the easiest and most secure way to pay your regular bills. Below are details of what you can pay for by Direct Debit. Payments are usually collected on a monthly basis and some services have a choice of collection date. Please click on the relevant service for further details:
Online Payments
Our online payment facility allows you to make payments directly and securely to the council 24 hours a day 7 days a week.
You can make payments for the following services by following the instructions below
When you click on the below headings they will expand to show instructions, please read instructions for how to make payments then click ‘Continue to payment page‘.
Council Tax Online Payment ▼
Select Council Tax as your payment type, then enter payment information
Business Rates Online Payment ▼
Select Business Rates as your payment type, then enter payment information
Housing Benefits Over-payments Online Payment ▼
Select Housing Benefits Overpay as your payment type, then enter payment information
Council Invoices Ref 7 Online Payment ▼
Select Council Invoices Ref 7 as your payment type, then enter payment information
Social Services Ref 6 Online Payment ▼
Select Social Services Ref 6 as your payment type, then enter payment information
Services Online Payment ▼
Select Services as your payment type, then select the Down Arrow ▼ on the drop down menu at the top, Select your required service from the drop down menu, then enter payment information.
We accept the following debit and credit cards: Visa and MasterCard. Unfortunately we are not able to accept American Express cards.
Please note that we have added a 3D secure function to our online payments. If your payment is rejected or you experience any problems please either use our Automated Telephone Payment Service or contact our Income office on 01633 644355.
Automated Telephone Payment Service
Our automated telephone payment facility is available 24 hours a day 7 days a week. The number you need is 0800 0237406 (calls are charged at local call rates). You can make payments for the following services:
- Council tax
- Business Rates
- Housing Benefit Overpayments
- Council invoices (reference starting with a 7)
- Social Services invoices (reference starting with a 6)
Please make sure you have your reference details and your debit or credit card details ready.
We accept the following debit and credit cards: Visa and MasterCard. Unfortunately we are not able to accept American Express cards.