The Community Trigger was introduced in the Anti-Social Behaviour, Crime and Policing Act 2014, and came into effect on 20th October 2014.
Its purpose is to provide an opportunity for victims of persistent Anti-Social Behaviour (ASB) to request a review of actions taken by agencies when they feel these actions have not been adequate to resolve the problem.
In the first instance, ASB should be reported to the Registered Social Landlord (Housing Providers), the Local Authority or the police. If these providers fail to address the problem satisfactorily, the Community Trigger may be viewed as a last resort for victims of ASB.
The Community Trigger empowers the victims of persistent ASB to request a review by a panel consisting of senior representatives of, Local Authority, Local Health Board, Police and Registered Social Landlords. The Panel will review the actions taken so far by the agencies involved and may make recommendations that further action should be taken.
What is Anti-Social Behaviour (ASB)?
For the purpose of the Community Trigger, ASB means behaviour causing harassment, alarm or distress to any member or members of the public. For more information, visit our Anti-Social Behaviour web page.
Who can activate the Community Trigger?
Any of the following can activate the Community Trigger:
- Victims of ASB,
- Victim’s representative, on their behalf (e.g. family member, friend, carer, councillor, MP or another professional person, all with victims consent only).
- Businesses or Community group
When can the Community Trigger be activated?
You can activate the Community Trigger if you have complained to a Local Authority, Police and/or Registered Social Landlord three times about separate ASB incidents in the last six months and believe that the action taken has been inadequate.
For the Community Trigger to be activated, each complaint must be made within one month of the ASB incident occurring, and all three complaints must be made within six months of the first complaint.
The Community Trigger may also be activated where five individuals or groups from the local community have complained separately to the Local Authority, Registered Social Landlord and/or Police in the last six months about the same location, culprit or problem, and they believe that the action taken has been inadequate.
Finally, the Community Trigger may be activated if you have complained to the Council, Police and/or Registered Social Landlord about separate hate incidents in the last six months, and believe the action taken has been inadequate. A Hate Incident is any incident whose main motivation is the disability, race, religion, transgender identity or sexual orientation of the victim.
How can the Community Trigger be activated?
If you feel that your complaint meets the criteria detailed above, there are several ways in which you can apply to activate the Community Trigger, as follows:
- Telephone: 01633 644210
- Email:
- CommunityTrigger@monmouthshire.gov.uk
- Post: Community Trigger, Monmouthshire County Council, County Hall, Rhadyr, Usk, Monmouthshire, NP15 1GA
You will need to provide details of when the incident occurred, what happened, the date you reported it, and to whom you reported it. Please, include names of people you spoke to and any reference numbers you may have been given at the time of reporting. If you do not provide these details we will need to contact you in order to progress your application.
Time scales
On receipt of a Community Trigger Application, an acknowledgement letter will be sent from the Anti-Social Behaviour Co-ordinator on behalf of the Monmouthshire ASB Case Review Panel within 5 working days of receipt of the application.
Your Application will be scrutinised to confirm it meets the threshold as set out in the Act, you will be informed of the outcome of this decision within 10 working days of receipt of the application. For an application that meets the threshold requirement, a Case Review Panel will be convened at the earliest opportunity. You will be informed of the outcome of the Panel within 30 working days of receipt of the application.
Online form
Annual report for 2015/16:
- Number of applications made for a Case Review: 2
- Number of times threshold not met: 1
- Number of Case Reviews carried out: 1
- Number of Case Reviews that resulted in recommendations: None
Annual report for 2016/17:
- Number of applications made for a Case Review: 0
- Number of times threshold not met: 0
- Number of Case Reviews carried out: 0
- Number of Case Reviews that resulted in recommendations: None
Annual report for 2017/18:
- Number of applications made for a Case Review: 0
- Number of times threshold not met: 0
- Number of Case Reviews carried out: 0
- Number of Case Reviews that resulted in recommendations: None
Annual report for 2018/19:
- Number of applications made for a Case Review: 1
- Number of times threshold not met: 0
- Number of Case Reviews carried out: 1
- Number of Case Reviews that resulted in recommendations: None