Questions & Answers – Assistive Technology & Smart Technology
How do I apply for a Lifeline and Pendant with AssistiveTech Monmouthshire?
To apply for our service, an online self-referral application form is available for you to complete, once this is received one of our dedicated Installation Officers will contact you by phone to arrange your install.
I have a technical issue with my Lifeline unit who do I contact?
During our working week during office hours, you can contact our Customer Liaison Officer on Tel: 01633 644466 who will be able to offer advice and guidance.
If you have an issue in the evening or on the weekend you can contact the out of hours customer service centre on Tel: 02920 865367.
How much does the Lifeline and Pendant Alarm Cost?
There is a one-off £50 Installation charge with a weekly monitoring fee which starts at £5 per week.
Does the pendant only work inside the house, or will it work in the garden?
The pendant, linked to your lifeline, has up to a 50-meter range from the unit so would work in most gardens and in the confines of your property. If you are outside and have pressed the pendant it is unlikely that that operator will be able to communicate with you. At this point the operator will call your landline and if no response they will contact your emergency responder. This range will be tested at the time of install.
Can I choose if the pendant is neck worn or wrist worn?
Yes, you can choose what you prefer at the time of installation, however if you have a falls detector these are normally wrist worn.
Is the pendant waterproof?
Yes, all pendants are waterproof, so can be worn in the bath and shower.
What would the charge be for two people living at the same address who require a pendant each?
If you require an ‘additional’ pendant for the second person in the property, there will only be the one-off installation charge of £50 and the weekly monitoring fee will be £6 per week instead of £5 per week (an additional £1 per week)
Do I need two lifeline units – one for upstairs and one for downstairs?
The lifeline is designed for the operator to hear you wherever you are in the property.
Do I need a phone line or broadband?
No, our new lifeline units are sim-based so work similarly to a mobile telephone, therefore no phone-line or broadband is required.
Can I refer myself for Smart Technology ?
No – to apply for any of our Smart Tech services you will need an assessment by an Occupational Therapist, Social Worker or an assessor from one of our partner agencies such as Care and Repair Monmouthshire.
How do I arrange an Occupational Therapist or Social Worker assessment ?
To arrange an assessment, you will need to contact the Duty Social Work Team dealing with the area in which you live. You can do this by telephone to our main switchboard on:
Tel: 01633 644644
Can I refer myself for bed sensors, chair sensors or environmental sensor equipment?
No – to apply for this equipment you will need an assessment by an Occupational Therapist, Social Worker or an assessor from one of our partner agencies such as Care and Repair Monmouthshire
Do you provide a falls detector?
Yes, if you are prone to falling, we can provide you with falls detector. The falls detector can also be pressed as you would a standard pendant. There is a one-off £50 installation charge, and the weekly monitoring fee is £6 per week
My health needs have changed can I refer myself for bed sensors, chair sensors or environmental sensor equipment?
No – to apply for this equipment you will need an assessment by an Occupational Therapist, Social Worker or an assessor from one of our partner agencies such as Care and Repair Monmouthshire.
I have been advised by my landline telephone provider that I will be changing to a digital service will my existing lifeline still work?
You should advise your telephone provider that you are a lifeline customer, they should either postpone the upgrade or provide you with an adapter to connect your existing lifeline to. If they have already changed or plan to change your service please contact our Customer Liaison Officer on 01633 644466 to discuss the option of a lifeline unit upgrade. At this point we will provide you with a sim-based lifeline units (this works similarly to a mobile telephone), therefore no phoneline or broadband is required.
Am I tied into a contract with AssistiveTech Monmouthshire?
No, you can cancel your lifeline service with us at any time, however, we continue to charge for the service until the lifeline equipment is returned to Monmouthshire County Council.
How do I cancel my lifeline service?
To cancel the service please either call the AssistiveTech team on 01633 644466 or email assistivetech@monmouthshire.gov.uk . Alternatively, you can return the equipment to your nearest Monmouthshire Community Hub >