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Monmouthshire

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Storm Darragh

Storm Darragh

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Need to contact us? MONMOUTHSHIRE ONLY

If your home has been flooded by Storm Bert or Storm Darragh, you can get up to £1,000 in help.

Local Councils are administering the Emergency Financial Assistance Scheme on behalf of the Welsh Government. This financial support provides £500 for households with insurance or £1,000 for households that are not insured. To apply for this funding, you will need to complete a short application form.

To qualify, the property must be your primary residence, and the internal living space (e.g. living room, bedroom, kitchen, etc) has been subject to flooding as a direct consequence of Storm Bert or Storm Darragh. 

Flooding to gardens, garages, outbuildings, porches, etc are excluded. 

Eligibility is restricted to owners/occupiers of residential properties and is not available to landlords.  Empty properties and second homes are also not eligible for this financial support.

To apply, you will need to supply the following information:

  • Full name
  • Address of affected property
  • Council Tax reference
  • Bank account details of the bank account the payment is to be made to
  • Household insurance details where applicable (company name and policy number)

If you require help in completing this form, please let us know by calling our Contact Centre on 01633 644644.

To complete and process your application, we must verify that your property was flooded against our records.

If you cannot move back into your home due to the flooding, you may also be eligible for council tax relief for up to six months.  If you wish to apply for this relief, please contact the Shared Revenues Service by emailing counciltax@monmouthshire.gov.uk or by telephone: 01633 644630.


Weather warnings have been issued for this weekend.

Our operations team is addressing issues across the county, including fallen trees. They will continue to monitor and respond throughout the day.

Ensure loose objects outside are secure.

Please only travel if necessary.

Met Office updates
Natural Resources Wales – Flood warnings
National Grid – Power Cut Updates

Need to contact us? MONMOUTHSHIRE ONLY

Non-Monmouthshire residents should contact their Local Authority.

Phone: 01633 644644

Office opening hours

Monday9am to 5pm
Tuesday9am to 5pm
Wednesday9am to 5pm
Thursday9am to 5pm
Friday9am to 4.30pm

Emergency Contact:

Out of Hours Emergencies Only
In an emergency, please call our out of hours emergency phone number, 0300 123 1055, in the evening, at the weekend or on a bank holiday.

Offices are closed between: 5pm to 9am Monday – Friday and 4:30pm Friday until Monday 9am

This line is for emergencies only within Monmouthshire – Think before you dial?

Useful contact details:

  • Immediate danger to life: 999
  • Electricity: 105
  • Welsh Water: 0800 052 0130
  • Gas emergency: 0800 111 999
  • Natural Resources Wales – river and sea flooding: 0300 065 3000

11/12/2024 – Updates

11:30 – Road Closures

Some roads will be closed temporarily as teams deal with fallen trees or debris.

C26.11 – Llangwilym Road, Pany y Goitre – Open

11:30 – Service updates

All MCC services are expected to operate as per normal operating hours.

Transport

For live information on Monmouthshire bus services, see Map – bustimes.org

10/12/2024 – Updates

11:30 – Road Closures

Some roads will be closed temporarily as teams deal with fallen trees or debris.

  • R38 – Ruthlin Mill – Open
  • C26.11 – Llangwilym Road, Pany y Goitre – Closed until further notice

11:30 – Service updates

All MCC services are expected to operate as per normal operating hours.

Transport

For live information on Monmouthshire bus services, see Map – bustimes.org

09/12/2024 – Updates

10:30 – Road Closures

Some roads will be closed temporarily as teams deal with fallen trees or debris.

  • R38 – Ruthlin Mill – Closed until further notice
  • C26.11 – Llangwilym Road, Pany y Goitre – Closed until further notice
  • R85 St Arvans – Devauden – Open

09:00 – Service updates

All MCC services are expected to operate as per normal operating hours.

Transport

For live information on Monmouthshire bus services, see Map – bustimes.org

08/12/2024 – Updates

17:15 – Roads reopen

The following roads have been reopened:

  • R1 Llanthony
  • A4077 Gilwern towards Powys

17:15 – Road Closures

Some roads will be closed temporarily as teams deal with fallen trees or debris.

The following roads remain closed:

  • R38 – Ruthlin Mill – Trees
  • C4.2 – Penbidwal Lane, Pandy – Trees
  • C26.11 – Llangwilym Road, Pany y Goitre – Flooding

13:00- Service updates

All MCC services are expected to operate as per normal operating hours.

  • Sunday 8th December. Abergavenny Christmas Market (inside only) 10:00am – 4:00pm. Open

Transport

For live information on Monmouthshire bus services, see Map – bustimes.org

07/12/2024 – Updates

18:30 – Road Closures

Some roads will be closed temporarily as teams deal with fallen trees or debris.

Extended closers:

  • R1 Llanthony – Closed (Will be closed until further notice)
  • A4077 Gilwern towards Powys – Closed

10:30- Service updates

  • Household Waste and Recycling Centres across the county – Opening 11am
  • Leisure Centres across the county – Opening 11:30am
  • Museums across the county Opening 11:30am
  • Community Hubs and Libraries across the county – Closed all-day
  • Saturday 7th of December. Caldicot Castle Country Park will be Closed
  • Saturday 7th December. Monmouth town markets (Shire Hall and Cattle Market Car Park), Cancelled
  • Saturday 7th December. Caldicot Market, Cancelled 
  • Saturday 7th December. Monmouth Christmas Craft Market (inside Shire Hall).11:00am -3:00pm Closed
  • Saturday 7th December. Abergavenny Market (inside only). Closed
  • Sunday 8th December. Abergavenny Christmas Market (inside only) 10:00am – 4:00pm. Open

Transport

For live information on Monmouthshire bus services, see Map – bustimes.org

06/12/2024 – Updates

Welsh Government Emergency Alert notice

Some parts of Monmouthshire are covered by the Red Weather Warnings issued by the Met Office; other areas are Amber.

Statement from the Deputy First Minister: Red Warning for Storm Darragh

06:30 – Service updates

  • Caldicot Castle Country Park will be Closed tomorrow Saturday 7th of December
  • Caldicot Castle Country Park will be Closed tomorrow Saturday 7th of December
  • Monmouth town markets (Shire Hall and Cattle Market Car Park), Cancelled tomorrow Saturday 7th December.
  • Caldicot Market, Cancelled tomorrow Saturday 7th December.  

  • Monmouth Christmas Craft Market (inside Shire Hall) Open tomorrow Saturday 7th December 11:00am -3:00pm
  • Abergavenny Market (inside only) Open tomorrow Saturday 7th December
  • Abergavenny Christmas Market (inside only) Open on Sunday 8th December 10:00am – 4:00pm.

Transport

For live information on Monmouthshire bus services, see Map – bustimes.org

15:30 – Road Closures

None at present