By the 28th February, the My Monmouthshire customer portal will be upgraded with a new design and improved login security. Click here to see what is changing
What can you do on My Monmouthshire?
- Easy way to find out information (e.g. bus timetables.)
- Report any damaged street furniture (e.g. benches, bins, fences, crash barriers etc.)
- Quick way to get to other online services (e.g. Parent Pay, pay your Council Tax, pay your Garden Waste.)
- Book and view your Household Recycling Centre Bookings (Tips).
- Provides a two-way communication channel with Monmouthshire keeping up to date and in touch.
- View your account and what interactions you have had with the Council.
- Receive targeted emails on what you are interested in (e.g. Events, Council news.)
What’s changing? (28/02/2026)
Modern New Look
The portal is being refreshed to follow GOV.UK style and accessibility standards, making it clearer and easier for residents to use.
Multi-Factor Authentication (MFA)
Residents who log in will now receive a 4-digit code by email each time they sign in.
MFA is only required when a resident chooses to log in
Residents who submit a form as a guest do NOT require MFA
New Links to Forms
Every form link (URL) on our website will be updated.
Reporting issues
If residents report anything unusual or any problems with the new portal, please let us know:
📧 mcssystemsupport@monmouthshire.gov.uk