Online registration for the public opened on 30^th January 2024.
From 6^th February 2024 you will also be able to register by calling our contact centre or at the Community Hubs.

The collection service period begins from 4^th March 2024. You must register by 17^th February to be ready for your first collection.

The registration period ends on 1^st September 2024.

Existing customers who order the same number of bins as last year will be expected to use the bins they already have.

New customers or those ordering more bins than last year will receive their bin/s within 14 days of ordering. You must register by 17^th February to ensure you receive your bin before the collections begin.

After registering, you will receive a letter and a permit sticker within 14 days via the post. You must put the permit sticker on your garden waste bin to show that you have registered for this years’ service. If you do not receive your permit sticker within 14 days please contact us
You must place the sticker below the wheeled bin handlebar. The council will not collect garden waste from bins not displaying their garden waste subscription sticker.

This may have dropped into your junk folder so please check here in your emails first.

We would also suggest that you check your bank to make sure payment has gone through and contact us on email contact@monmouthshire.gov.uk or call 01633 644644 if you haven’t received email confirmation but have made a payment.

Yes, please ensure that the delivery address, is the address you would like the Green Garden Waste collected from.

If you are receiving an error message during the payment process, please check with your card provider to ensure that the payment has not been taken before trying again.

We suggest trying a different internet browser (e.g. Google Chrome) or a try a different bank card.

If the issue persists, please contact us on email contact@monmouthshire.gov.uk or call 01633 644644.

Please check whether you have also received a payment confirmed alert by email, if you have received a confirmation your payment is secured.

If you do not receive this confirmation email, you can either:

1) Re-attempt the payment online.

2) Contact us on 01633 644644 to take your payment over the phone.

3) Visit one of our Community Hubs in Abergavenny, Monmouth, Chepstow, Caldicot or Usk to make your payment.

We are sorry to inform you of the price increase. The charge for the garden waste collection service has been increased by 10% in line with the Cabinet decision taken in January 2023 to ensure the service undertakes full cost recovery.

This model ensures that the garden waste service is funded by the customers who use it rather than all residents. This uplift in the charge reflects the increased costs that were incurred in 2023/24 for collection and disposal due to the higher-than-expected customer base.

Click here for more information about the original cabinet decision in January 2023.

Garden waste collections are a non-statutory chargeable waste collection service. The service can recover full costs of collections but must not recover costs for the disposal element.

Garden waste collections is a non-statutory chargeable service where residents opt-in. There are a number of options open to residents to treat garden waste that do not opt-in, including, home composting (MCC provide cost price home composters through the reuse shop), delivery of material to one of the Household Waste Recycling Centres, community composting at participating allotments etc.

Some local authorities provide a free of charge garden waste collection. This is usually where the local authorities are failing to meet recycling targets and need the additional garden waste tonnage to meet the target which are statutory. Each authority funds waste and recycling services differently and prioritises funding based on wider need across the Council. Welsh Government advocate charging for garden waste collections.

Where local authorities charge, the charge is similar to Monmouthshire. In 2023/24 service charges were: Powys £50, Forest of Dean £50, Bristol £50 and Pembrokeshire £57 for fortnightly collection of 240ltr bin. Many more local authorities are reviewing charging for garden waste in response to budget pressures.

If you have registered for the 2024 garden waste service and your bin is broken, please contact us and we will replace the bin. Please contact us on email contact@monmouthshire.gov.uk or call 01633 644644.

You should store your garden waste bin on your property. Fill it with garden waste, ensure that the lid is closed. Your bin has two wheels on the same side as the handle. Tilt the bin so it is on the two wheels and you will be able to manoeuvre it. Place your bin at the kerbside before 7am on your day of collection. After collection return your bin to your property.

After registering, you will receive a letter and a permit sticker within 14 days via the post. You must put the permit sticker on your garden waste bin to show that you have registered for this years’ service.
You must place the sticker below the wheeled bin handlebar. The council will not collect garden waste from bins that do not display a garden waste subscription sticker.

The dimensions are: 58.2cm width (at top rim) x 72.4cm depth x 106.6cm overall height (lid closed).
The wheeled bins have a 240 litre capacity.
A wheeled bin is the equivalent of 3 of the old brown bags (80 litre each).

Each bin will be collected once per fortnight from 4th March 2024 to 6th December 2024.

With one additional collection between 6th – 17th January 2025 to help with the collection of leaf fall and Christmas trees.

Your collection day may change from last year. You can check your collection day online at – https://maps.monmouthshire.gov.uk/

Yes, after registering, you will receive a letter and a permit sticker within 14 days via the post. You must put the permit sticker on your garden waste bin to show that you have registered for this years’ service.
You must place the sticker below the wheeled bin handlebar. The council will not collect garden waste from bins that do not display a garden waste subscription sticker.

In general, a wheeled bin takes up no more space than bags. If you cannot store a wheeled bin due to having no space between the front of the property and the public highway, we will work with our residents to ensure the service is still available to them. Please contact the council by calling: 01633 644644.

The bins can be wheeled so they are easy for residents to manoeuvre and do not have to be carried or lifted like a bag. If no member of the household is physically able to manoeuvre a wheeled bin, we will work with you to ensure the service is still available to you. Please contact the council by calling: 01633 644644.

Key services were prioritised during the Covid19 lockdowns with the pressures on staffing levels. We will do our very best to keep the garden waste service running normally but this cannot be guaranteed.

Raising the cutting height on blades and mowing more frequently without collecting grass cuttings will help to fertilize the ground and reduce the amount of waste that needs disposing of.
Home composting is an easy alternative for dealing with grass cuttings, leaves and hedge trimmings.
You don’t need a compost bin, just a small area set aside for a simple compost heap will do. If it’s in a sunny spot the grass cuttings will rot down quickly so this can be a practical solution while garden collections are on hold.
A garden compost heap can be beneficial to insects and wildlife at a time when nature also needs a home. Wild patches of grass, hedges and tree canopy also play a huge part in the fight against Climate Change.

Please do not burn garden or any other waste. Environmental health officers are receiving a large increase in complaints and have appealed to the county’s residents to be good neighbours during these difficult times.  People with existing respiratory problems and those recovering from Covid-19 need to be protected from poor air quality, including smoke from bonfires.